In today's installment
portal WP.PL appeared reportage has taken quite common everyday event: go to the store, you pay and the seller does not have you how to spend.
reportage authors analyzed the situation in legal terms, ie whether the seller has the right to refuse you the sale due to lack of fine, while I would like us to look at it in terms of assertiveness, thus making the analysis of the reaction of everyday people interviewed in the news report.
repeat So once again the problem. You're in the store, trying to pay and the seller is not how you spend.
What to do? Your reaction will depend, as usual, on how you treat yourself, and from this how important you are for other people.
so you can exit from the store offering the seller that rozmienisz money and return the goods. If you choose this option will keep the passively. It's finally you and not anyone else yet nadłożysz way and time to solve yet is not your problem. Keep up the passively when creatively zoom in on his purchases to the vendor You could spend the rest. This will happen again because you have solved this problem, which is not just about you.
So you can ask the seller to rozmienił your money, pointing out that it's not your problem, you can add that you pay for and need, you may recall that no longer live under socialism, and add that it is his duty. If you choose this option will keep the aggressively. You stand in defense of their rights, not necessarily excluding the other party. But it's not just about counting, estimation, or culture personal. Saying that you specify, after all that long ago lost control, and this happens not only unpleasant in the receipt, it usually is unpleasant for you.
So you wypośrodkować. Achieve its purpose and be a nice addition, you can use everyday small kłamstewek. You can ask the vendor to change some money and go because your head hurts, leg, you have degeneration of the spine. If you choose this option will keep the manipulacyjnie. The vendor is probably gone, the only question is how you will feel fleeing to such excuses.
But you can behave differently, balancing their rights and the rights of the seller, you can keep up assertively.
Firstly be aware of their rights, first of all be aware of the obligations retailers. Not in order to checkmate them, but in order to use them, in order to be balanced.
Know that you have the right not to have small, know that you have a right to expect the seller to resolve the issue. Note that the quality of customer service is also a commodity that you buy as a customer - for their money. That's not all. You must remember something else - remember that the seller has the right not to have a minor nature. He has the right to have a problem. Like all. It's your right as a man.
So if you hear "I do not have small" ask the seller of the rozmienienie money. Courtesy and respect. If he cares for you as a customer, certainly not odmówo.
When confronted with the refusal is always with peace you will be able to go elsewhere, taking on then decide precisely because it is assertiveness.
17 and 18 December 1944 edition launched Assertiveness my training and personal development training that teaches how to respect themselves and others.
are cordially invited to www.bartlomiej-stolarczyk.pl/asertywnosc
PS: If you have an interesting situation about which you would like more assertive action model, please send me information on the contact (s) Bart-stolarczyk.pl - I'm happy I will help you describe it on his blog (I assure you complete discretion.)
